Your Texas Gas Service bill has more lines than most people expect: customer charge, delivery charge, cost of gas, GRIP and a few more. Once you know what each one means, it is much easier to spot changes, ask the right questions and choose the payment option that works for you. This guide walks you through your Texas Gas Service bill step by step and compares every way to pay it.
The Main Sections of Your Texas Gas Service Bill
Every monthly statement is organized in a similar way. According to Texas Gas Service, your bill includes:
- Contact information. The customer service number, the gas leak emergency number and the company website.
- Account information and amount due. Your account number, the total you owe and the due date.
- Energy usage history. A chart with your usage for the previous 13 months, very useful to compare this winter with last winter.
- Summary of rates and charges. Each charge that makes up your total.
- Usage for the billing period. Your meter readings and how much gas you used this cycle.
- Share the Warmth box. An optional donation that helps other customers pay their gas bills.
Your account number is 18 digits long. Keep it handy, because you will need it for almost every payment method.
What Each Charge Means
These are the charges you are most likely to see on a residential bill in El Paso:
- Customer charge. A fixed monthly amount that covers costs such as meter reading, billing, equipment and customer service. You pay it even in months with very low usage.
- Delivery charge. The cost of bringing gas to your home. It is based on how much gas you use, so it goes up in winter.
- Cost of gas. What the company pays for the natural gas itself, plus storage and transportation. By law it is passed through to customers without markup, and it changes with the market.
- Weather normalization adjustment. A credit or charge that adjusts the bill when the weather is colder or warmer than normal.
- GRIP charge. Recovers investments made in the gas system during the previous year.
- Regulatory expense and pipeline integrity. Small usage based charges approved by regulators for rate case costs and required safety testing.
- Economic development rate. A usage based rate that applies inside cities such as El Paso, Socorro, Horizon City and others in the area.
- Taxes and fees. The city franchise fee, the reimbursement for gross receipts tax and, once a year in April, a pipeline safety fee of no more than $1.
Usage is measured in Ccf, which means 100 cubic feet of gas. If your total looks higher than usual, compare the Ccf used this month with the same month last year. If the usage is similar, the change probably comes from the cost of gas or the delivery charge.
Every Way to Pay Your Texas Gas Service Bill
Texas Gas Service offers several payment channels. Here is a quick comparison based on its payment options page.
Automatic payments
The company can draft your bill from a U.S. checking or savings account on the due date at no additional cost. You need a U.S. bank account, your account must be current and you must meet the company’s credit standards.
Online, app or guest payment
You can pay through your online account, the mobile app or as a guest without logging in. The payment provider charges a $1.49 convenience fee for each card payment, with a $1,500 limit per transaction.
By phone
Call 800-700-2443 to pay through the automated system or to speak with a representative. Representatives are available Monday through Friday, 7 a.m. to 7 p.m. Central Time.
By mail or bank bill pay
You can mail a check with the tear off portion of your bill to Texas Gas Service, P.O. Box 660107, Dallas, TX 75266-0107, or schedule a payment through your bank. Mail and bank transfers take time to arrive, so send them well before the due date.
In person
Texas Gas Service lists more than 200 payment locations, including pay agents, drop boxes and kiosks. The company notes that payments made through these options can take several days to post and that the location may charge a fee.
Paying in Person at Repay Now
If you prefer cash, do not have a U.S. bank account or simply want someone to look at the bill with you, paying in person is often the most comfortable option. At Repay Now you can pay your Texas Gas Service bill in El Paso in cash for a small fee, and your payment is reflected the same day.
Bring your latest bill or your account number to either of our offices, at 2901 Magoffin Ave or 8825 N. Loop Dr. Our bilingual team will help you understand any charge before you pay and give you a receipt. You can also take care of your electric, internet and phone bills in the same visit. See where to pay utility bills in El Paso for more options.
Questions About a Charge?
If you think your bill is wrong, call Texas Gas Service at 800-700-2443 before the final date printed on your bill. The company says it will not disconnect service for the bill you are disputing while it is investigated, but you still need to pay the following months on time. Understanding your bill is the first step; paying it on time is the second, and that part we can make easy.